Home ❯ Policy & Support
Our Policies & Support
Tamil Arivoo ensures a safe, respectful learning space with clear policies, learner rights, and ongoing support for every student.
Terms & Conditions
Welcome to Tamil Arivoo Virtual Academy! By accessing and using our website, courses, and services, you agree to comply with and be bound by the following Terms & Conditions. These terms govern your use of the platform and all its offerings.
- Eligibility: Our courses are open to learners of all ages, though specific programs like Kids' Tamil have age guidelines. Learners under 18 must have parental/guardian consent
- Account Responsibility: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account
- Intellectual Property: All course content, materials, designs, and software on TamilArivoo.comare the exclusive property of Tamil Arivoo Virtual Academy or its licensors and are protected bycopyright and intellectual property laws. Unauthorized reproduction, distribution, or modificationis strictly prohibited
- Acceptable Use: You agree to use our services only for lawful purposes and in a manner that does not infringe the rights of others, or restrict or inhibit anyone else's use and enjoyment of the platform.
- Modification of Terms: Tamil Arivoo reserves the right to modify these Terms & Conditions at any time. Your continued use of the platform after any such changes constitutes your acceptance of the new terms.
- Disclaimer of Warranties: Our services are provided "as is" without any warranties, express or implied.
- Limitation of Liability: Tamil Arivoo will not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services.
- Governing Law: These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu, India.
Privacy Policy
Your privacy is paramount to us. This Privacy Policy explains how Tamil Arivoo Virtual Academy collects, uses, and protects your personal information.
- Information Collection: We collect information you provide directly, such as your name, email address, contact number, age (for Kids' Tamil), and payment details when you register for a course or contact us. We also collect usage data (e.g., pages visited, course progress) to improve our services.
- Use of Information: Your information is used to
- Process your enrollment and payments.
- Provide and personalize our educational services.
- Communicate with you regarding your courses, updates, and promotions
- Improve our website and course content.
- Ensure the security of our platform.
- Data Sharing: We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties, except for trusted third parties who assist us in operating our website, conducting our business, or serving you (e.g., payment processors), provided those parties agree to keep this information confidential.
- Your Rights: You have the right to access, update, or request deletion of your personal information. Please contact our Helpdesk for such requests.
- Policy Changes : Any changes to our Privacy Policy will be posted on this page.
Attendance & Participation Rules
To ensure a productive and fair learning environment for everyone, we ask all students to adhere to the following guidelines
- Punctuality: Please log in to your live sessions a few minutes before the scheduled start time to ensure you're ready when the class begins.
- Regular Attendance:: Consistent attendance in live classes is crucial for optimal learning progress. If you need to miss a class, please notify your tutor or our Helpdesk in advance.
- Active Participation: We encourage active participation in discussions, exercises, and activities. Ask questions, share your thoughts, and engage with your tutor and peers.
- Completion of Assignments: For self-paced and blended formats, timely completion of assignments is important for tracking your progress and reinforcing learning.
- Technical Readiness: Ensure you have a stable internet connection, a working microphone, and a webcam (if required for your class type) before each session.
Code of Conduct (Online Classroom Etiquette)
We foster a respectful and inclusive online community. All participants in our virtual classrooms are expected to uphold the highest standards of conduct:
- Respectful Communication: Treat your tutors and fellow students with respect, courtesy, and professionalism at all times. Avoid offensive, derogatory, or discriminatory language.
- Active Listening: Pay attention when others are speaking.
- Appropriate Environment: Attend classes from a quiet, well-lit environment where you can concentrate and minimize distractions.
- Dress Code: While informal, we encourage appropriate attire for video calls.
- No Recording: Unauthorized recording (audio or video) of classes or sharing of class content is strictly prohibited to protect the privacy and intellectual property of all participants.
- Feedback: Provide constructive feedback respectfully.
Refund / Reschedule Policy
We understand that circumstances can change. Our policies are designed to be fair and transparent
- Refund Policy:
- Full Refund: Available if you cancel your enrollment within 7 days of payment AND before attending your first live class or accessing more than 10% of self-paced course content.
- Partial Refund: Pro-rata refunds may be considered for cancellations after commencing the course, subject to an administrative fee and deduction for classes attended/content accessed.
- No Refund: After 30 days from enrollment or completion of 50% of the course, whichever comes first.
- Special programs and discounted packages may have specific refund terms which will be communicated at the time of enrollment.
- Reschedule Policy:
- Live Sessions: Requests to reschedule a live session must be made at least 24 hours in advance. Last-minute cancellations may result in the forfeiture of that session.
- Course Postponement: If you need to postpone your entire course, please contact us. We will evaluate requests on a case-by-case basis and may allow deferral to a later batch, subject to availability
- Instructor Cancellation: In the rare event of an instructor cancellation, we will provide a substitute instructor or offer a makeup class/refund for the missed session.
- All refund and reschedule requests must be made in writing via our Helpdesk contact methods